Quiet Pleasure — Privacy Policy

Last updated: November 16, 2025

Quiet Pleasure (“we”, “us”, “our”) operates this website and online store. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with any of our services (the “Services”). By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

We collect information that can identify you or be reasonably linked to you. The types of personal information we may collect include:

1.1 Contact Information
Name, email address, phone number, billing and shipping addresses.

1.2 Order and Payment Information
Order details, transaction information, and limited payment information. Payment details are processed securely by third-party payment providers (e.g., PayFast, Yoco, Shopify Payments). We do not store full credit or debit card numbers.

1.3 Account Information
Login details, preferences, saved items, and communication settings.

1.4 Device and Usage Information
IP address, browser type, device identifiers, pages visited, and interactions with our website.

1.5 Communications
Any information you provide when contacting customer support.

1.6 Automatically Collected Information
Collected through cookies and similar technologies to support site functionality, performance, and personalisation.

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide and Improve the Services
Processing orders, delivering products, managing your account, handling returns, and personalising your experience.

2.2 Marketing and Communications
Sending product updates, promotions, and recommendations. You may opt out at any time.

2.3 Security and Fraud Prevention
Detecting fraudulent transactions and protecting our platform and users.

2.4 Customer Support
Responding to enquiries and resolving issues.

2.5 Legal and Compliance
Complying with applicable laws, responding to lawful requests, and enforcing Terms of Service.

3. How We Share Your Information

We may share your information with:

3.1 Service Providers
Such as Shopify, payment processors, couriers, fulfilment partners, and IT service providers.

3.2 Business Partners
For analytics and marketing in accordance with applicable law.

3.3 Legal or Compliance Purposes
To comply with legal obligations or protect our rights.

3.4 At Your Direction
When you request that we share information with third parties.

We do not sell your personal information.

4. Relationship With Shopify

Our store is hosted on Shopify, which processes certain personal information on our behalf. You can learn more about Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy

5. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, support essential site functions, analyse traffic, and personalise your shopping experience. You may manage cookie options through your browser settings.

6. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

7. Data Security and Retention

We implement appropriate safeguards to protect your information. However, no system is completely secure. We retain information only as long as necessary to fulfil orders, meet legal obligations, resolve disputes, and enforce our policies.

8. Your Rights

Depending on local laws, you may have rights to access, correct, delete, or request a copy of your personal information. You may also opt out of marketing communications at any time. Transactional emails will still be sent.

To exercise these rights, contact us at the details below.

9. International Transfers

Your personal information may be transferred or processed outside South Africa due to Shopify’s global infrastructure. Shopify uses recognised legal safeguards for international transfers.

10. Discreet Billing and Packaging

All orders are shipped in plain, unbranded packaging. Billing statements display a neutral name such as “QP Store” or “MKV Trading.” No adult-related wording appears on parcels, receipts, or email notifications.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by a revised “Last updated” date.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:
support@quietpleasure.co.za