Terms of service
Quiet Pleasure — Terms of Service
Last updated: November 16, 2025
These Terms of Service (“Terms”) govern your access to and use of the Quiet Pleasure website and online store (“we”, “us”, “our”, “Quiet Pleasure”). By accessing or using our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
1. Use of the Website and Services
You may use the Services only for lawful purposes. You agree not to:
- Use the website in any way that could impair or interfere with its operation
- Attempt to gain unauthorised access to our systems or user accounts
- Use the Services to engage in any fraudulent or harmful activity
- Post, upload, or send any content that is unlawful, offensive, or infringes on third-party rights
We reserve the right to refuse service to anyone for behaviour that violates these Terms or is otherwise harmful.
2. Eligibility
You must be at least 18 years old to purchase products from Quiet Pleasure. By using the Services, you represent and warrant that you meet this age requirement.
3. Product Information
We strive to provide accurate descriptions, images, and details of all products. However, we do not warrant that product descriptions or other content are error-free, complete, or current. Colours and packaging may vary slightly.
All products are intended for personal and lawful use only.
4. Pricing and Payments
Prices displayed on the website are in South African Rand (ZAR) unless stated otherwise. We reserve the right to change prices at any time without prior notice.
Payment is required at checkout. By completing a purchase, you authorise us and our payment processors to charge your selected payment method.
We do not store credit card numbers. All payments are processed securely through third-party providers such as Paystack and Yoco.
5. Orders and Acceptance
When you place an order, you will receive an order confirmation email. This email acknowledges receipt but does not constitute acceptance of your order. An order is deemed accepted once it has been processed and shipped.
We reserve the right to cancel or refuse any order, including if:
- The product is unavailable
- There is an error in pricing or description
- Fraud or misuse is suspected
- Shipping to your address is restricted
If your order is cancelled, you will receive a full refund.
6. Shipping and Delivery
Shipping times provided at checkout are estimates and may vary due to courier delays, high order volumes, or operational factors beyond our control.
Ownership and risk for items transfer to you upon delivery to your specified address.
All orders are shipped in plain, unbranded packaging to protect your privacy.
For full details, please review our Shipping Policy.
7. Returns and Refunds
Returns are governed by our Returns & Refund Policy.
Due to hygiene and safety regulations, many intimate products cannot be returned once opened or unsealed.
You are responsible for reviewing the Returns & Refund Policy before making a purchase.
8. Privacy
Your use of the Services is governed by our Privacy Policy, which explains how we collect, use, and disclose your personal information.
By using the Services, you consent to the practices described in the Privacy Policy.
9. Intellectual Property
All content on this website, including logos, trademarks, text, images, graphics, product descriptions, and design elements, is owned by Quiet Pleasure or our licensors.
You may not copy, reproduce, distribute, or modify any content without our written permission.
10. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or actions of third parties. Use of these services is at your own risk.
11. Prohibited Conduct
You agree not to:
- Circumvent security features of the website
- Misrepresent your identity
- Engage in unauthorised commercial activities using our Services
- Upload or transmit harmful code (including viruses or malware)
Violation of this section may result in termination of your access to the Services.
12. Disclaimers
The Services and all products sold on the website are provided “as is” and “as available,” without warranties of any kind, whether express or implied.
We do not guarantee:
- That the Services will be uninterrupted or error-free
- That the website will be free from viruses or harmful components
- That any results obtained from using the Services will be accurate or reliable
Applicable consumer protection laws may provide you with rights that cannot be waived.
13. Limitation of Liability
To the fullest extent permitted by law, Quiet Pleasure will not be liable for any:
- Indirect, incidental, special, or consequential damages
- Loss of profits, data, or goodwill
- Damages resulting from your use of, or inability to use, the Services or products
Our total liability to you for any claim will not exceed the total amount you paid for the products giving rise to the claim.
14. Indemnification
You agree to indemnify and hold Quiet Pleasure harmless from any claims, losses, liabilities, or expenses arising out of:
- Your breach of these Terms
- Your misuse of the Services
- Your violation of applicable laws or third-party rights
15. Changes to These Terms
We may update these Terms from time to time. The revised Terms will be posted on the website with an updated “Last updated” date. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
16. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from your use of the Services will be resolved under South African law.
17. Contact Information
For questions about these Terms, please contact us at: